POLICIES & PROCEDURES

The Senior Center offers transportation for seniors to and from the Center on weekdays. Each Tuesday a bus is available for grocery shopping.  Wednesdays, different shopping centers are visited for non-grocery shopping.  Daytime transportation is available for seniors aged 60 and over. 

RESERVING A RIDE

Reservations should be made by 3:00 the day before the ride is needed.  To reserve a ride, please call 647-3211 or visit the Senior Center office.  The drivers cannot accept reservations.  We request that you reserve rides only for yourself and not for other seniors.

BOOKING A RIDE FOR SAME DAY

If space is available, you will be offered a ride.  Please note that some flexibility on timing may be needed, but we will accommodate your request for a ride if possible.

CANCELLING A RIDE

If you need to cancel a ride, please do so as far ahead as possible.  If you cancel at the last minute, it may mean that someone else has been refused a ride that could have been provided. 

BEING READY

Expect the van to arrive at any time between 15 minutes before and 15 minutes after the scheduled pick up time.  Please be ready for your ride 15 minutes ahead of the scheduled pick up.  This allows for more flexibility in scheduling so that more people can ride the bus.  If possible, please wait where you can see the bus arrive.

DRIVERS WAIT TIME

To avoid delaying other passengers, drivers can only wait 5 minutes for you.  Please be ready to leave when your driver arrives.

DELAYS

We will make every effort to pick you up on time, but traffic, weather or other delays may sometimes result in an unavoidable late pick-up. 

INCLEMENT WEATHER

In inclement weather, when Manchester schools are delayed due to bad weather, transportation will be delayed for 1-2 hours as determined by staff.  If Manchester schools are closed due to bad weather, transportation will be cancelled for the day.

Senior Center members are encouraged to check for cancellations or delays during inclement weather.  The following sources will have information on weather-related schedule changes:

	Senior Center Main Number:  647-3211 –We will have a voice mail message noting inclement weather changesIntroductory Greeting and Cancellation Hotline – Option 4
	Channel 3 Early Warning Network
	WTIC 1080 AM

SAFETY

For your safety and the safety of others, you must use a seatbelt at all times.  If you need assistance, please ask your driver.  If you are traveling in a wheelchair or other mobility device, your driver will secure you using a four-point system along with a lap and shoulder belt, which you must use in addition to any belts you may have on your mobility device.  In the event of an emergency, follow the directions of your driver.

SHOPPING BAGS

Please limit the number of shopping bags/carry-ons to no more than 3 bags of average size.  We would appreciate it if bags are not extremely heavy.  Drivers will be happy to assist you with loading and unloading your packages

SUGGESTIONS, PROBLEMS, COMPLAINTS

You are always encouraged to voice any concerns or suggestions to the Center staff by calling 647-3211. 

OTHER TRANSPORTATION OPTIONS

Manchester Dial-a-Ride serves Manchester residents who are 60 years of age or older and people with disabilities.  Rides are provided for medical appointments, shopping, hair appointments, personal business, and recreation.  To register, call 870-7940 any weekday between 2:00 p.m. and 4:00 p.m.  Reservations are accepted between 8:30 a.m. and 2:00 p.m. weekdays.

ADA (Americans with Disabilities Act) Transportation provides rides in accordance with the specifications of the Americans with Disabilities Act.  This service is available to locations in the Greater Hartford area.  You may call 724-5340 to learn about the procedure to qualify.  A fee is charged for rides.